> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.morsandmore.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I wasn’t able to collect my parcel from the Mondial Relay pickup point.

No worries if you couldn’t pick it up in time — the parcel will be **automatically returned to us after about 15 days**. Once we receive it back, we’ll get in touch with you to arrange either a **new shipment** (reshipping fees may apply) or a **refund**, depending on your preference.

Feel free to contact our [customer service team](https://www.morsandmore.com/en/content/23-services-et-conseils-) if you have any questions.