Q: Can I return a bridle?

Yes, you have 14 days from receipt of your order to return the bridle if it doesn’t suit you. Return shipping costs are the customer’s responsibility. To help us process your return quickly, please submit your return request via your customer account and include the delivery slip in your package (or, if unavailable, your name and order number). The bridle must be ${color}[#ff0000](returned new, with tags, and in its original packaging).

Question 1

I wasn’t able to collect my parcel from the Mondial Relay pickup point.

Accepted Answer

No worries if you couldn’t pick it up in time — the parcel will be automatically returned to us after about 15 days. Once we receive it back, we’ll get in touch with you to arrange either a new shipment (reshipping fees may apply) or a refund, depending on your preference.

Feel free to contact our customer service team if you have any questions.

Question 2

How do I rent a bit?

Accepted Answer

If you're not completely satisfied with your bit within 15 days, you can return it to us and take advantage of our rental service. To find out more about our rental conditions, click here.

Question 3

What is the difference between a double bridle and a bridle?

Accepted Answer

A double bridle uses two bits (the weymouth bit and the bradoon bit) and two pairs of reins, whereas a bridle generally has only one bit and a single pair of reins.

The double bridle is reserved for experienced riders and well-trained horses, as it offers greater control and precision but also requires more finesse in handling the aids.

Question 4

Can I return a bridle?

Accepted Answer

Yes, you have 14 days from receipt of your order to return the bridle if it doesn’t suit you. Return shipping costs are the customer’s responsibility.

To help us process your return quickly, please submit your return request via your customer account and include the delivery slip in your package (or, if unavailable, your name and order number).

The bridle must be ${color}[#ff0000](returned new, with tags, and in its original packaging).

Question 5

Where can I find my order tracking number?

Accepted Answer

Your order tracking number is automatically sent to you by email as soon as your package is picked up by the carrier.

You can also find it in your customer account:

Click on "Order History".
Select the order you want to track and click on "Details".
Scroll down to the shipping information section.

Question 6

What are the shipping fees?

Accepted Answer

Shipping fees vary depending on the delivery method and destination country. Please refer to the table below for a detailed overview: Shipping fees are subject to change.

Please note that we also offer free Click & Collect delivery at our premises (Tourcoing, France) as well as at our partner saddleries.

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