Q: Which bridle should I choose for my horse ?

Your bridle must be suited to your horse’s head shape and sensitivities. When properly fitted, it ensures comfort, avoids creating pressure points or friction, and improves communication with the rider. When choosing your bridle, consider your horse’s head morphology, any sensitivities, as well as the discipline you practice. 💡 Our <a href="https://www.morsandmore.com/en/content/23-services-et-conseils-">customer service team</a> is available to help you find the right bridle. Support from a bridle fitter can also be very helpful in selecting the most suitable model for your horse, fine-tuning the adjustments, and ensuring an optimal fit. You can find the list of our partner bit &amp; bridle fitters <a href="https://www.morsandmore.com/en/content/12-partner-bitfitteurs">here</a>.

Q: Can I return a bridle?

Yes, you have 14 days from receipt of your order to return the bridle if it doesn’t suit you. Return shipping costs are the customer’s responsibility. To help us process your return quickly, please submit your return request via your customer account and include the delivery slip in your package (or, if unavailable, your name and order number). The bridle must be ${color}[#ff0000](returned new, with tags, and in its original packaging).

Question 1

I wasn’t able to collect my parcel from the Mondial Relay pickup point.

Accepted Answer

No worries if you couldn’t pick it up in time — the parcel will be automatically returned to us after about 15 days. Once we receive it back, we’ll get in touch with you to arrange either a new shipment (reshipping fees may apply) or a refund, depending on your preference.

Feel free to contact our customer service team if you have any questions.

Question 2

How do I rent a bit?

Accepted Answer

If you're not completely satisfied with your bit within 15 days, you can return it to us and take advantage of our rental service. To find out more about our rental conditions, click here.

Question 3

What is the difference between a double bridle and a bridle?

Accepted Answer

A double bridle uses two bits (the weymouth bit and the bradoon bit) and two pairs of reins, whereas a bridle generally has only one bit and a single pair of reins.

The double bridle is reserved for experienced riders and well-trained horses, as it offers greater control and precision but also requires more finesse in handling the aids.

Question 4

How can I change my payment method?

Accepted Answer

To update your credit card information, log in to your customer account and go to the "Saved Cards" section.

Question 5

Which bridle should I choose for my horse ?

Accepted Answer

Your bridle must be suited to your horse’s head shape and sensitivities. When properly fitted, it ensures comfort, avoids creating pressure points or friction, and improves communication with the rider.

When choosing your bridle, consider your horse’s head morphology, any sensitivities, as well as the discipline you practice.

💡 Our customer service team is available to help you find the right bridle.

Support from a bridle fitter can also be very helpful in selecting the most suitable model for your horse, fine-tuning the adjustments, and ensuring an optimal fit. You can find the list of our partner bit & bridle fitters here.

Question 6

Can I return a bridle?

Accepted Answer

Yes, you have 14 days from receipt of your order to return the bridle if it doesn’t suit you. Return shipping costs are the customer’s responsibility.

To help us process your return quickly, please submit your return request via your customer account and include the delivery slip in your package (or, if unavailable, your name and order number).

The bridle must be ${color}[#ff0000](returned new, with tags, and in its original packaging).

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