What should I do if I received a different item than the one I ordered?

Our team performs a thorough double-check before shipping every order. However, mistakes can occasionally happen, and we sincerely apologize for this. 

If you notice an error in your shipment, please contact us by phone at +33 6 36 40 70 16 or by email at contact@morsandmore.com, including a photo of the incorrect item received and your order number. Our team will provide you with a return label for sending back the wrong item and will arrange for the correct product to be sent to you.

Updated on: 31/07/2025