• Can I cancel or modify my order after payment ?

  It is possible to modify or cancel your order if it has not been dispatched. Please contact our customer service department as soon as possible.Few readers

• I haven't received my order confirmation email — what should I do?

  An order confirmation email is automatically sent after each order is validated. If you haven’t received it, please check your junk or spam folder, as it may have been filtered. Please note that the email is sent to the address linked to your customer account. If you have multiple email addresses, be sure to check all of them. If, after these checks, you still can't find the confirmation email, feel free to contact our customer service (https://www.morsandmore.com/en/content/23-services-et-coFew readers

• How can I get an invoice for my order?

  Go to your order history in your customer area. You can download the invoice for your order.Few readers

• What is the return period for my order?

  You have 15 days from the date of receipt to return your order. Find more information about the return process on our "Exchanges & Returns" page.Few readers

• One or more items are missing from my order, what should I do?

  Before contacting our customer service team, please ensure that it is not a partial shipment. Some orders may be split into two shipments. If this is the case, it is normal, and the rest of your order will arrive later. However, if a product is indeed missing from your order, please contact us by phone at +33 6 36 40 70 16 or send an email to contact@morsandmore.com, specifying your order number and the reference of the missing product. We will resolve your issue as quickly as possible.Few readers

• What should I do if I received a different item than the one I ordered?

  Our team performs a thorough double-check before shipping every order. However, mistakes can occasionally happen, and we sincerely apologize for this.  If you notice an error in your shipment, please contact us by phone at +33 6 36 40 70 16 or by email at contact@morsandmore.com, including a photo of the incorrect item received and your order number. Our team will provide you with a return label for sending back the wrong item and will arrange for the correct product to be sent to you.Few readers