Good to know

• Do you have a physical store?

  Yes! Our offices and warehouse are located at 60 Chaussée Albert Einstein, Tourcoing (France), in the Hauts-de-France region. You’re welcome to visit us during our opening hours, from Monday to Friday, 9:00 AM to 5:30 PM. Outside of these hours, visits are possible by appointment only.Few readers

• Do you ship internationally?

  Yes, we ship worldwide with our partners Mondial Relay, Colissimo, and DHL. Delivery times range from 24 to 72 hours depending on your country.Few readers

• When will I receive my order?

  Once all items in your order are available, we prepare and ship your package the same day. Each product page displays its availability and the estimated time needed to dispatch it. Delivery times depend on the carrier selected and your shipping location. You can find full details about delivery times on our Delivery page. To track your parcel’s progress, we recommend using the tracking link sent to you via email by the carrier.Few readers

• Can I receive my order in two separate shipments?

  If one of the items in your order is being restocked, it is possible to arrange a first shipment with the products currently in stock. You have two options: Place two separate orders: one with the items that are available, and a second with the restocked item(s). The first order will be shipped within the usual timeframe, and the second will be sent once your item becomes available. Contact us to request a split shipment. Please note that additional shipping fees may apply for the sFew readers

• What are the shipping fees?

  Shipping fees vary depending on the delivery method and destination country. Please refer to the table below for a detailed overview: (https://storage.crisp.chat/users/helpdesk/website/-/c/e/0/c/ce0c259e8847e800/image1x9c1zv.png =700x525)hipping fees are subject to change.Few readers

• Where can I find my order tracking number?

  Your order tracking number is automatically sent to you by email as soon as your package is picked up by the carrier. You can also find it in your customer account: Click on "Order History". Select the order you want to track and click on "Details". Scroll down to the shipping information section.Few readers

• Do you offer Click & Collect?

  Yes, you can choose to collect your order in-store. To do so, simply select the "Click & Collect" option during the shipping method selection at checkout. Our store is located at: 60 Chaussée Albert Einstein 59200 Tourcoing France (Hauts-de-France region) You will receive an email notification as soon as your order is ready for pickup.Few readers

• What delivery options do you offer?

  You can choose from three delivery methods: home delivery (standard or express), pick-up at a relay point, click & collect in our partner saddleries,  or in-store collection (our showroom is located in Tourcoing, Northern France). We work with various carriers including Colissimo, Mondial Relay, DHL Express, and Chronopost.Few readers

Delivery issues

• I mistakenly chose Click & Collect for my order.

  We can change the delivery method for your order upon simple request. To do so, please contact our customer service team as soon as possible. Please note that if your order does not meet the minimum amount required for free shipping, delivery charges will apply. The exact amount will be provided based on the chosen carrier and must be paid before the order is shipped.Few readers

• I wasn’t able to collect my parcel from the Mondial Relay pickup point.

  No worries if you couldn’t pick it up in time — the parcel will be automatically returned to us after about 15 days. Once we receive it back, we’ll get in touch with you to arrange either a new shipment (reshipping fees may apply) or a refund, depending on your preference. Feel free to contact our customer service team if you have any questions.Few readers

• My parcel is marked as delivered in the tracking system, but I have not received it.

  The delivery of your order is handled by an external carrier and is therefore not directly under the responsibility of Mors And More. If the parcel is marked as delivered, we first recommend checking whether it may have been placed in your mailbox or received by a neighbor or someone in your household. If, despite these checks, you are still unable to locate your parcel by the end of the day, we advise you to dispute the delivery. To do so, *please contact the carrier as soon as possibleFew readers

• What should I do if I’m not home when my package is delivered?

  If you’re absent at the time of delivery, the courier will leave a delivery notice. This notice will either indicate the date of the next delivery attempt or the address of the pickup point where your package has been dropped off. In some cases, you may be able to reschedule the delivery or select a different pickup point by following the instructions on the notice. Please note: these changes must be made quickly, otherwise your request may not be processed in time. If you had scheduleFew readers