• I haven’t received my refund, what should I do?

  If you have made a return, please allow up to 7 days for our team to process it after receiving the package at our warehouse. The refund procedure is completed once the contents and return conditions have been verified. After the refund is processed, it usually takes 24 to 48 business hours for the amount to appear on your bank account. If these timeframes have passed, please don’t hesitate to contact our customer service (https://www.morsandmore.com/en/content/23-services-et-consFew readers

• What are your return conditions?

  All products must be returned new, with tags, and in their original packaging. They must not have been used. Return shipping costs are the responsibility of the customer. If your return meets the above conditions, you may choose to receive a refund to your original payment method or a voucher. Please allow 2 to 6 days after we receive your return to receive the store credit or refund, minus the original shipping fees—whether they were initially offered or not. For more details, pleFew readers

• Is it possible to return a bridle?

  Yes, you have 14 days from the receipt of your order to return the bridle if it doesn’t suit you. Return shipping costs are the responsibility of the customer. To help us process your return efficiently, please register your return request through your customer account and include the delivery slip in your package (or, if not available, your name and order number). ⚠️ The bridle must be returned unused, with tags attached, and in its original packaging. Otherwise, we reserveFew readers

• Can I return or exchange an item?

  All items can be returned within 15 days of receipt. Return shipping costs are your responsibility. Most bits are part of our rental service and can be returned if the request is made within 15 days of receiving your order. For more information, please refer to the Bit Rental section. If you would like to make an exchange, we kindly ask that you place a new order. For more details about our return policy, please visit our " ExchangesFew readers

• How do I request a return?

  To request a return, please go to the “Order History & Details” section in your customer account and follow these steps: Select the relevant order Check the item(s) you wish to return and specify the reason Tick “Confirm my return” Send your item(s) along with the order number in suitable packaging By tracked Colissimo to the address: Vestride 60 Chaussée Albert Einstein 59200 Tourcoing, France Or via Mondial RelayFew readers

• Can I return a bit if it doesn’t suit me?

  You have 15 days to notify us of your return and send the bit back. Two scenarios are possible: The bit is unused: You will be refunded the price of the bit, minus shipping costs (even if they were initially offered). The bit has been used: It falls under our rental policy, and specific rental fees will apply. Return shipping costs are the customer's responsibility. We reserve the right to deduct rental fees from your refund if signs of wear are detected during inspection by ourFew readers